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Frequently Asked Questions

Frequently Asked Questions Tail Spin

Please review some frequently asked questions.

Q: How long does it take to receive my keepsake?
A:  We are quick!  As soon as we receive your horsehair, we will begin working on your one of a kind keepsake!  Our turnaround time is one week or less from the day we receive your horsehair.  We will send you an email confirmation when your horsehair arrives.   Please include your order number with your horsehair.  

Christmas time notice: We need to receive your horsehair by December 15th to receive by Christmas. *based on typical shipping times not guaranteed. 

Q: How do I collect my horsehair ?
A: Take the longest hairs from the middle of the tail right below the tailbone. Cut 2 small amounts from different places close to tailbone. The final amount should be about the width of a pencil. Use a rubber band around the hair, and put in a zip lock bag and label with your name and order number.  We will return any hair left over with your keepsake.  We will use the order number to find all the details for you horsehair.

Q: How long does the hair need to be?
A: Bracelet: 10 inches in length, Necklace: 4 inches longer than your desired finished length, Key Chain and Tassels: 5-7 inches in length, Earrings: 10 inches in length.

Q: What if I only have mane hair?
A: We can definitely create something for you with the hair you have. Tail hair is ideal as it is more durable, but we do make keepsakes out of mane hair.  If your hair is not at least 10 inches long there are a couple of options for the shorter hair!  A Tail Spin tassel or key chain is a great way to keep your horse close to you.  Our exclusively designed Tail Spin horseshoe end cap and trigger snap clip are .925 Sterling silver and are included with tassels.  Key chains include the horseshoe end cap, natural gemstone and key ring.  For your tassel or key chain, we need a pencil width about five inches in length.

Q: Can my keepsake be made from more than one horse?
A: Yes we can mix the hair of multiple horses into your keepsake. When placing your order please note in the box "Special Instructions for Tail Spin" if you would like us to keep different horsehair colors separate, blended or a chunky blend.

Q: What is the difference between the 3 strand and 4 stand braid styles?
A: The 3 strand is a flat braid and the 4 strand is a round braid.

Q: Does the hair need to be washed before mailing?
A: We are proudly endorsed by Cowboy Magic and will wash and prepare your hair with their products! If your hair is excessively dirty please pre-wash it.

Q: What if I don’t have a horse, are bracelets available for purchase?
A: Yes please choose from Our Private Collection, we have beautiful colors to choose from.

Q: How do you size the bracelets?
A: Measure for your bracelet by taking your exact wrist measurement, then add an inch and a quarter (1.25 inches). This will be your finished bracelet length which includes all hardware. Your bracelet will be a comfortable fit, not too tight and not too loose. Typical bracelet sizes are small 7 to 7.25 average 7.5 to 7.75 Large 8 to 8.5.

Q: How are the bracelets made?
A: Tail Spin Bracelets are made with detailed attention to quality and durability using only the finest materials. Bracelets are made from your horsehair and .925 Sterling silver hardware. We offer two different braid styles, four strand round rope and three strand flat braid and several sterling charms available to choose from.  Each keepsake if custom made and is non-refundable.  We stand behind our product 100%. Care for it as you would all of your fine, Sterling jewelry and your  bracelet will last a lifetime!

Q: How do I care for my horsehair keepsake?
A: Tail Spin Bracelets are made with detailed attention to quality and durability using only the finest materials. We wear ours every day!  They can get wet but we suggest that you do not swim or shower with them on a regular basis. Lots of customers tell us they never take theirs off!  We stand behind our product 100%. Tail Spin Keepsakes are hand-crafted with our exclusively designed .925 Sterling silver end caps and findings.  Care for it as you would all of your fine sterling jewelry and your keepsake will last a lifetime!

Q: How much do they cost?
A: Each bracelet is $75.00, which includes .925 Sterling silver horseshoe end caps and heart clasp. Optional charms are extra.

Q: How does the order process work?
A:.Tail Spin custom horsehair jewelry is hand-crafted using your horse’s tail.  Our exclusively designed Tail Spin horseshoe end caps are .925 Sterling silver and are included with every keepsake.  Place your order online, then put the horsehair into a Ziploc bag and mail it to the address below.  We will send you an email confirmation when we receive your order, as well as when your horsehair arrives. 

Q: Can I personalize my charm?
A: Yes we can engrave up to 12 characters including spaces on selected charms single or double sided engravings are available.  Charms available for engraving are our Heart Charm, Spirit Horse Charm, Lucky Charm, Horse Lover at Heart Charm and Round Charm.

Q: How long does it take to receive my order if I order from your Private Collection?
A: We are amazingly fast!! Your keepsake will ship within 1 week or less from the date you place your order. It will be shipped via USPS and be tracked and insured.

Q: Where do I ship my horsehair?
A: Mail to: Tail Spin P.O. Box 12135 Orange, CA 92859-8135   If using FedEx Or UPS Mail your hair to: Tail Spin 5334 E Chapman Ave Suite 210 Orange CA 92869

Q: What shipping company do you use for shipping?
A: We use USPS. We will email you when your keepsake is ready, it will be tracked and insured.

Q: Do you ship to addresses outside the United States?
A: Yes we ship worldwide!

Q: What is your return policy?
A: We do not accept returns on a custom made to order horsehair keepsake or gift certificates.  If you ordered from our Sterling Collection within 14 days of receipt we will exchange your purchase for store credit for the dollar amount of what you spent. Note that engraved items cannot be returned or exchange unless there is a defect caused by Tail Spin.

Q: What form of payments do you accept?
A: We accept Visa, Master Card, American Express, Discover, PayPal.